Brand Ownership Notice

All services provided under the brand name 51services are operated by RAAS Facility Management, which is the registered legal entity responsible for business operations, customer communications, regulatory compliance, and DLT registration.

INDEPENDENT SERVICE PROVIDER / VENDOR AGREEMENT

Effective Date: Upon Acceptance / Registration
Platform / Company: Service Marketplace Operations ("Company")
Vendor / Partner: Independent Service Contractor ("Vendor")

PLEASE READ CAREFULLY: This Independent Contractor & Service Provider Agreement ("Agreement") forms a legally binding contract between the Company and you ("Vendor"). By registering, accessing, or accepting service requests through the Company's mobile application or website ("Platform"), you agree to abide by these terms. This agreement is designed to facilitate a simple, seamless working partnership while defining clear legal boundaries between independent parties.

1. INDEPENDENT CONTRACTOR RELATIONSHIP (PRINCIPAL-TO-PRINCIPAL)

• Non-Employment Status: The Relationship between the Company and the Vendor is strictly on a Principal-to-Principal basis. Nothing in this Agreement shall be construed as creating an employer-employee relationship, joint venture, agency, or partnership between the Company and the Vendor.
• Autonomy: The Vendor retains complete discretion, independence, and operational freedom regarding when, where, and how often they accept service leads or complete bookings made available through the Platform.
• No Employee Benefits: As an independent entity, the Vendor is solely responsible for their own income tax, statutory obligations, medical insurance, work tools, equipment, and personal expenses.

2. SCOPE OF SERVICES & ONBOARDING

• Service Delivery: The Vendor agrees to deliver professional home/on-demand services (e.g., cleaning, repairs, maintenance, or related trade services) to end-customers ("Clients") with due care, standard professional competence, and diligence.
• Simple Onboarding: To maintain an easy and hassle-free onboarding experience, the Company does not mandate cumbersome administrative procedures; however, the Vendor represents that all information, identity documents, and contact details provided during registration are accurate, valid, and genuine.
• Own Tools & Logistics: The Vendor shall bring their own equipment, materials, uniforms, and tools required to successfully complete the accepted tasks.

3. LIMITATION OF LIABILITY & COMPANY INDEMNITY

The core function of the Company is strictly limited to operating a technology platform that connects independent service professionals with Clients.

• No Liability for Vendor Actions: The Company shall NOT be liable for any direct, indirect, incidental, consequential, or punitive damages, including property damage, personal injury, financial loss, or unsatisfactory work performance caused by or arising from the Vendor’s work at the Client’s premises.
• Sole Responsibility: The Vendor acknowledges and agrees that they assume full legal, operational, and financial responsibility for all services executed at the Client’s site.
• Indemnification: The Vendor agrees to defend, indemnify, and hold harmless the Company, its directors, officers, and employees from any third-party claims, liabilities, lawsuits, damages, or expenses (including legal fees) arising out of the Vendor’s performance or non-performance of services.

4. ZERO TOLERANCE POLICY: ILLEGAL ACTS, THEFT & MISCONDUCT

CRITICAL NOTICE: The Company maintains a strict zero-tolerance policy towards illegal conduct, dishonesty, theft, property damage, physical assault, or harassment.

• Theft & Property Damage: If a Vendor is involved in theft, missing belongings, wilful destruction, or unauthorized handling of Client property, the Vendor shall be directly and fully accountable under civil and criminal law.
• Legal Action: In any event of theft or illegal activity, the Company reserves the absolute right to:
  • Immediately terminate the Vendor’s platform account and block future access;
  • Withhold any pending payout or earnings pending investigation;
  • Cooperate fully with the Client and law enforcement authorities, including providing all contact details, logs, and evidence to police authorities or legal bodies for formal prosecution;
  • Initiate civil action for recovery of damages and reputational loss caused to the Company.

5. FINANCIAL TERMS, SERVICE FEE & PAYOUTS

• Platform Commission: The Company will deduct a pre-agreed service commission or transaction fee on customer bookings routed through the Platform.
• Payout Settlement: Net earnings will be disbursed to the Vendor's designated bank account/UPI on a regular schedule (daily/weekly) after standard reconciliation.
• Deductions for Damages/Shortages: In instances of verified Client loss, intentional damage, or unpaid jobs caused by Vendor negligence, the Company reserves the right to set off such verified amounts against the Vendor’s payout.

6. TERMINATION & DISCONTINUATION

• Termination at Will: Either party may discontinue this arrangement at any time without penalty by giving simple notice or by deactivating the account.
• Immediate Termination: The Company reserves the right to immediately suspend or permanently disable the Vendor’s profile without notice in cases of misconduct, repeated Client complaints, fraudulent activity, or safety breaches.

7. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts in the city where the Company’s registered office is situated.